33 Bradford Street
Concord, MA 01742
Or, toll free, at (888) 490-6040
Or by email at: support@SchoolCNXT.com
Information We Collect
The information we collect generally falls into three categories: (1) directory information provided by the organization that signs up for the Services (such as a school or community organization) about its students or participants; (2) information you provide when you register for or use the Services; and (3) tracking information we may collect as you use the Services.
Please see the section below captioned "How You May Opt Out of Our Information Uses" regarding your right to ask us not to use your information for certain purposes.
Directory Information Provided by Organizations
When a school or other organization signs up with SchoolCNXT, they provide us with a directory listing of their students or members. The directory information usually includes child’s name, date of birth, physical address, parents’ names, and parents’ contact information. Depending on the type of organization that is providing the directory, the information may also include the child’s grade, teacher assignment, and similar information relating to the activities in which the child participates.
We use directory information to contact parents about registering for the Services. Parents may elect to register for the Services, opt out of the Services, or do nothing. If you register for the Services, we may continue to use the directory information to customize the Services we provide to you. If you opt out of the Services, we will not contact you again (unless your information is submitted to us again for a different enrollment period or a different child or from a different organization). If you do nothing, we may contact you again over a reasonable period of time about registering for the Services.
Personal Information You Provide Voluntarily
If you choose to register for the Services, we may ask you to provide or confirm your child’s name, postal address, date of birth, gender identity, grade, teacher assignment, activities, or interests. We may also ask you to provide or confirm your name, postal address, phone number, and email address. We use this information to provide the Services to you, including authenticating you when you attempt to access the Services, sending you notifications on behalf of the school or other organization, and connecting you to other parents with common interests. The organization that provided your name to us and other parents who use the Services may use your information to include you in groups that they organize. We also use the information to customize your online experience, provide you with personalized email and text messages and to help us improve the Services. Please see the section below captioned “How You May Opt Out of Our Information Uses” for information about how you can limit our uses of your personal information.
We automatically track certain information when you use the Website and Mobile App. We use this information to do internal research on our Registered Members’ demographics, interests, and behavior to better understand, protect, and serve you and our community.
Like many Websites, we automatically gather certain information about our Website and Mobile App traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and a unique identifier for the mobile device you are using. We use this information to analyze trends, to administer the Website and Mobile App, to track users’ movements around the Website and Mobile App, to gather demographic information about our user base and to capture usage and volume statistics to monitor and track any illicit behavior on the Website and Mobile App. We may use a third-party service provider to help us collect and analyze log files.
Information collected in log files does not identify individual users and we do not link it to other information that identifies individual users.
How Your Information Will Be Used
We will use the information we collect from and about you (including directory information) for various purposes, including responding to your requests, providing you with Services, improving the Services, customizing your experience on our Website or Mobile App, and monitoring postings on any bulletin board, blog, or chat areas we may make available to you. Our primary goal is to provide you with a customized experience and all information necessary for you to optimize your use of the Services.
How Your Information Will Be Shared
We value your privacy and will not sell information that identifies you (“personally identifiable information” or “PII”) to third parties. However, we may share PII with third parties under limited circumstances, such as:
How You May Opt Out of Our Information Uses
If you do not wish to give us any personal information, you should not register to use the Services. If you do register, you may customize the privacy settings for your account and for any account you activate for your child. Through these privacy settings, you can control the amount of your PII that we will disclose to other Registered Members or to certain third parties. However, you cannot limit our disclosure of your PII to service providers we use to help us administer the Services, for legal purposes, or to respond to a request that you initiated.
If we send you a newsletter or other promotional communication, the communication will contain isntructions for how to opt out of receiving similar communications in the future.
Updating or Correcting Your Information
Please let us know if any information you have provided to us is incorrect, incomplete, or outdated and we will use reasonable efforts to update or correct it promptly.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your PII, maintain data security, and correctly use the information we collect. We maintain a secure process to collect, transmit, and store your personal information.
We urge you to keep any password created for accessing the Services in a safe place and not to disclose it to anyone. Also remember to sign out and close your browser window when you have finished a visit to the Website, especially if you are sharing a computer with someone else or are using a computer in a public place, such as a library or Internet cafe.
Use of the Services by Children
The Services are not directed to children, but your child can use the Services if you activate an account for him or her. Activating an account for your child signifies your consent to your child’s use of the Services, including your consent to the child providing information to us by using the features of the Services. You control the privacy settings for your child’s account, so be sure to set them for the level of privacy you think is appropriate for your child.
You or your child may request that we remove any personally identifiable information that your child has posted to our Website or through the Mobile App by calling us at (888) 490-6040 or emailing us at firstname.lastname@example.org. Although we will remove information at your request, we cannot guarantee that we will be able to remove all information completely.
Links to Third Party Web Sites.
Links to third party websites from our Website or Mobile App are provided solely as a convenience to you. We do not share your information with such third parties, but we are not responsible for the security of any information you provide on such websites.